terms & conditions

BOOKING ANY RIDING LESSON IMPLIES ACCEPTANCE OF OUR TERMS & CONDITIONS

1. ALL CLIENTS:

· Must have completed a Rider Registration Form before riding a horse.

· Must resubmit their Rider Registration Form if their details change. (the responsibility falls to the Parent/Guardian if the child is under 18).

· We reserve the right to refuse you to ride a particular horse/pony if we feel that the safety of the rider or horse is in question.

2. PUNCTUALITY AND ARRIVAL TIMES

· Please arrive 15 minutes before the start of the session

· If you are late, we unfortunately cannot make that time up as other clients will be waiting for their lessons to start on time

3. PREVIOUS CLIENTS:

· If you’ve been riding with us for a year or more. We reserve the right to ask you to complete another Rider Registration Form

· All Clients Rules Apply.

4. PAYMENTS:

· It is a condition of booking that you accept our 48hr cancellation policy.

5. CANCELLATIONS:

· Cancelations will be given back in credit onto your online account.

· See our Bad Weather Policy (no.7)

6. INSTRUCTORS:

· Instructors reserve the right to refuse to teach a client for any reason.

7. BAD WEATHER policy:

· Activities might be cancelled in extreme weather

· Riding might be cancelled when the following weather is occurring:

· Medium to Hurricane Force Winds

· We reserve the right to cancel riding because of bad weather at any time. Management’s decision is final.

8. SAFETY EQUIPMENT AND RIDING WEAR:

P.P.E (Personal Protective Equipment): Every time you handle a horse you are required to wear the appropriate Personal Protective Equipment.

1.  Riding Helmets:

 Hats (all types): Should be PAS015 or BSEN138 standard (or better) and must be worn and always fastened while riding a horse. Hats must be worn and always fastened while handling or a horse. We strongly advise all customers to purchase their own helmet as soon as possible.

We recommend against purchasing second hand riding helmets in case they have been damaged.

We reserve the right to refuse you lessons until you’ve purchased one.

o We reserve the right to charge customers for helmet hire at a cost per Session of £1.00

2.  Body Protectors:

We do not provide body protectors but we strongly recommend you wear one whenever riding.  We also recommend you wear one whenever handling a horse.

3. Riding Footwear:

All Clients must wear appropriate footwear while riding. We allow Jodhpur Boots or any Riding Boots

We do not allow trainers, high heels, sandals or hiking boots.

 We reserve the right to refuse footwear we deem unsafe

We recommend toe protection whenever handling a horse.

· Jewellery:

You should not wear Jewellery of any kind, anything you wear, you do so at your own risk.

It’s the parents’ responsibility to check their child isn’t wearing Jewellery.

9. EXTRA VISITORS AND/OR FRIENDS OF THE FAMILY:

Whilst we are a friendly family run establishment, your children must be always supervised by a legally responsible person.  We advise Parents not to leave your children unattended at any time during their stay.

If spectating, please remain as quiet as possible, and in full view of the horses/ponies & Instructor always.

Whilst spectating, the instructor reserves the right to ask you to leave if they feel the safety of the rider or horse/pony is in question.

Young Children must be always supervised by a responsible person and remain seated and quiet whilst lessons are in progress and not to run.

Umbrellas are not allowed on the yard

10. MOVEMENT OF HORSES & PONIES AND FARM EQUIPMENT:

Movement of Horses & ponies and Farm Equipment around the yard and surrounding areas is unavoidable and we ask you to always give way to them.

11. PETS:

We don’t allow any clients to bring their own pets onto the grounds/premises.

· Guide Dogs are Allowed.

12. HORSES/PONIES:

All animals are unpredictable, Do Not Feed the Horses & Ponies at any time. Don’t enter any field, box or make contact with a Horse or Pony at any time, without prior authorisation from a member of Management

13. CARS, BICYCLES:

We can’t be held responsible for any damage to your transportation while on the premises/grounds.

14. PERSONAL PROPERTY:

We can’t be held responsible for Damage, Theft or Loss of your personal property while it’s on the premises.

15. OTHER: PLEASE NOTE:

· Park only in the designated areas

· Walkers are advised to take extreme care due to uneven surfaces

· Walking around the premises is entirely at your own risk

· Maximum Speed on the premises is 5mph.

16. RIDING IS A RISK SPORT:

Your choice to ride is voluntary. We take all reasonable care to provide suitable and safe horses and ponies for all our clients. All animals can be Unpredictable. We strongly advise you to take out full personal accident cover.

Halesowen Riding School, Owners, Staff and Volunteers cannot be held responsible for any accident, injury or loss to any persons or their property whilst on these premises or whilst out hacking, hunting or any other discipline.

17. AGREEMENT OF TERMS:

If you do not agree with any of Terms and Conditions, then you do not have permission to enter the premises and any bookings are null and void. Our no Cancellation Policy applies in this situation as well because our Terms and Conditions are available online and on request at any time. As such you have every opportunity to read them before booking any activity and a refund will not be available on failure to accept them.